Exprs Ops

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Privacy Policy

Last updated: 6 November 2026

1. Who we are

This Privacy Policy explains how Exprs (“Exprs”, “we”, “us”) collects and uses information in Exprs Ops — the warehouse / hub operations console (web) and the Exprs Ops mobile app for Android and iOS (together, the “Services”).

The Services are used by Exprs staff, hub teams, and delivery partners / independent contractors (ICs) in connection with hub and warehouse operations.

2. Information we collect

Depending on your role and how you use the Services, we may process:

  • Account and identity — name, work email, phone number, employee / IC ID, hub assignment, role, and sign-in credentials.
  • Mobile sign-in codes — one-time passwords (OTP) sent by SMS to verify phone login on the mobile app.
  • Location — precise location when you grant permission and use punch / attendance features, to confirm you are at or near an authorised hub (geofence).
  • Attendance and operations data — punch in/out times, attendance records, cash difference / COD-related figures shown in the app, delivery and pay-related operational data where enabled for your account.
  • Profile and compliance data (web console) — where required for employment / contracting (for example KYC or document metadata), managed by authorised Exprs users under role-based access.
  • Device and technical data — app version, device type, IP address, and basic diagnostics needed to keep the Services secure and reliable.

3. How we use information

We use this information to:

  • Provide authentication and secure access to Exprs Ops
  • Run hub / warehouse operations (attendance, people, fleet, expenses, COD, deliveries, and related modules)
  • Verify presence at hubs using location when you punch
  • Communicate operational notices related to your account
  • Maintain security, prevent abuse, and meet legal or audit obligations
  • Improve reliability and support of the Services

We do not sell your personal information.

4. Location

The mobile app may request precise location while you use punch / attendance features. Location is used to confirm you are at the hub and is not used for unrelated tracking. You can deny or revoke location permission in your device settings; some punch features may then be unavailable.

5. Sharing

We may share information with:

  • Authorised Exprs personnel who need it for operations (role-based access)
  • Service providers that host or operate infrastructure for us (for example cloud hosting, databases, file storage, and SMS delivery), under contracts that protect the data
  • Authorities when required by law

6. Retention

We keep information for as long as needed to operate the Services, meet employment / contracting and audit requirements, and comply with law. When an account is deactivated or removed under our processes, access is restricted; some records may be retained for history, compliance, or legal reasons.

7. Security

We use administrative and technical measures appropriate to the sensitivity of the data, including encrypted transport (HTTPS), access controls, and restricted roles. No method of transmission or storage is completely secure.

8. Your choices and rights

Depending on applicable law (including Indian data protection requirements where they apply), you may have rights to access, correct, or request deletion of certain personal data, or to withdraw consent where processing is consent-based (for example location permission on your device).

Field staff typically request changes through their hub manager or Exprs admin. You may also contact us using the details below.

9. Children

Exprs Ops is a workplace tool and is not directed at children. We do not knowingly collect personal information from children for the Services.

10. Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the Services after an update means you acknowledge the revised policy.

11. Contact

For privacy questions or requests about Exprs Ops, contact Exprs / Mobilution IT support through your usual company channel, or email hello@exprs.com.

This page is provided for transparency for users of Exprs Ops (including Google Play and App Store listings). It is not a substitute for legal advice.